100% No Downtime Guarantee

“My Instant Guru” teams up with “My Instant Guardian” to create the 100% No Downtime Guarantee.

My Instant Guru’s team has created its own unique, exclusive Managed Service Platform and Backup Disaster Recovery solution that combines the My Instant Guru MSP program & the My Instant Guardian BDR program together with cutting-edge applications and dedicated, professional technical service, 24/7/365 – to watch over each of your network “parts” (servers, workstations, data & printers) – to achieve a 100% No Down Time Guarantee..

Stop throwing your money away with “99%” downtime!

Total Exclusive Service Includes:

Outsourced IT Help Desk

  • 24/7/365 unlimited remote support
  • Automated ticket request
  • Critical emergencies
  • Troubleshoot
  • Escalated issues
  • On-site maintenance support
Preventative Maintenance

  • Anti-Virus updating & licensing
  • Anti-Spyware services
  • Temp file deletion
  • Internet cache deletion
  • MS patch & deployment
Monitoring

  • 24/7/365 Network Operations Center
  • 24/7/365 network, servers & work-stations
  • System event alerts
  • Filtering out non-critical
  • Multi-platform backup
  • MS Exchange
  • MS SQL
  • MS web services
  • Active directory
  • Routers & firewalls
  • ATM controls
  • Red Hat devices
  • SNMP devices
Applications

  • Software intermediary support
  • Hardware vendor intermediary support

Reporting

  • Monthly executive summary
  • Service requests analysis
  • Inventory monitored devices
  • Strategic Partnering

Disaster recovery

  • Business continuity planning
  • Benchmark network assessment
  • Hardware/software replacement

As a leading force in the IT world, My Instant Guru has taken another step towards being innovative and “First to Market” with this 100% No Down Time Guarantee

 

100% NO DOWN TIME GUARANTEE EXPLAINED

The 100% no down time guarantee is simple. When you combine My Instant Guru’s Managed Services for your entire network – along with My Instant Guardian’s Disaster on site and off site backup solution. My Instant Guru will guarantee a 100% uptime.

What’s that mean? Simply put. If you experience more than 1 hour of total network downtime in any particular service month, My Instant Guru will credit you 100% of the Managed Service fees for that month along with 100% of the My Instant Guardian fees for that month. That’s how much we believe in our services!

There are certain limitations of course. They are things like Acts of God, power failure, and internet failures. (Those are things we simply can’t completely control.)