7 Things We Do Better

  1. 100% Satisfaction Guaranteed.
    You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
  2. We Give You A Help Desk.
    We are never closed 24/7/365 support at your finger-tips. Call us as much as you need our help for all of your technical issues and questions. When you call us with a computer problem, we guarantee that your phone call will be either answered immediately or returned within 60 minutes.
  3. We Are Proactive.
    Unlike other computer support companies that wait for something to break so they can charge you more hourly fees, our goal is to make sure your computers do not break down in the first place. So say goodbye to all that wasted time and lost productivity and just relax knowing that My Instant Guru, is monitoring your network 24/7.
  4. We Are A Microsoft Partner.
    My Instant Guru maintains an excellent relationship with Microsoft. But we don’t stop there. Our engineers have earned many other certifications from many other vendors including Cisco, DELL, SonicWall, and Hewlett Packard. Additionally, our engineering team participates in a year-round continuing education program to ensure they are up-to-date with the newest trends in computer technology.
  5. No Geek Speak.
    You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you do not understand their “geek speak”.
  6. Accurate Billing- Guaranteed.
    Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more on-line “mystery” bills that don’t outline what you are paying for.
  7. No Unpleasant or Unexpected Surprises.
    You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.